Performance Analytics and Insights

See how your company is performing across the wider landscape, and learn from best-in-class industry leaders with our easy-to-use dashboard and benchmarking tools.

Automated Sentiment Report

Get instant access to the sentiment of your brands social customer service with absolutley zero-configuration. We do the hard work, so you don't have to.

Customer Service Ratings and Reviews

Compete on the customer experience. Capture feedback, and build your reputation with social customer service ratings and reviews and help potential customers make better, more informed (pre)purchase decisions about your brand.

Increase Customer Satisfaction

Manage expectations. Update your public profile with estimated response times, account coverage, and add your teams profiles and start increasing customer satisfaction.

Email reports and notifications

Align your marketing and customer service teams and keep everyone on the same page with daily, weekly and monthly email reports and notifications, so you’re always switched on to how you're performing across the business.