No-one does it like T-Force
With a typical average response time of sub 10 minutes, and 91% of responses under 30 minutes, looking at the volumes they do, they're doing a fantastic job!
I've had several negative experiences with @TMobileHelp -- I hope that they'll improve their response time -- I use twitter to reach out to businesses/brands for an immediate response - If you're offering social customer service solutions for your customers like @TMobileHelp is, but failing to deliver on quick responses, you're falling short on one of the most important aspects.. I had to wait far too long for a response, because of that, I am reviewing @TMobileHelp negatively. They have some problems to fix.